• Our customer service is available Mon-Fri 8:00-17:00

Delivery Information

Everything about delivery options, tracking and packaging

Delivery and returns Prescription

All our medication is Prescription-Only-Medication (POM). We are required to have the original prescription before we can send you the treatment.

Please send your original prescription to the address below. No stamp is needed, you can post it in a regular Royal Mail postbox if you use our freepost address:

< your order number >

* all in capitals, no address needed

Options Delivery and returns Costs Details Tracked Signed
Royal Mail Free Delivery of your envelope takes 2 to 5 working days
Royal Mail Yes Using your own 1st class stamps - Aims to deliver the next working day
Royal Mail Yes Using your own 2nd class stamps - Aims to deliver in 2 to 3 working days

If you use 1st or 2nd class stamps, send your prescription to:

Hexpress Healthcare Ltd.
< your order number >
106 Lower Addiscombe Road
Croydon CR0 6AD

We advice you to take a picture of your original prescription before posting it, for your own record.
After you’ve placed your order, we start preparing your order straight away. Once we receive the original prescription, we will dispatch your order. It should be with you the next working day.

UK delivery

On HealthExpress, we deliver with Royal Mail or UPS to guarantee a fast and efficient delivery service.

Type Delivery partner Fees Details Tracked Signed
Royal Mail Free Dispatch on the same day as we receive your prescription
UPS Free Convenient parcel collection near you
Order tracking

Once your order has been dispatched, we will send you an email with all the tracking information. Please enter the parcel code below to track your order:

Royal Mail Royal Mail tracking Please enter your tracking code (13 characters)
UPS Logo UPS tracking Please enter your tracking code (18 characters)
How do we pack our parcels?

Each order is carefully packaged to protect the product as well as your privacy. Medications are dispatched in a safe box placed inside a standard courier envelope with no mention of the brand HealthExpress or the parcel's contents.


You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication, even unopened boxes, so we are not able to offer refunds once your treatment has been dispatched. However, should you be unable to arrange for your medication to be redelivered, the pharmacy can send your medication to a new address, provided this happens within a 30-day window.

For further details, please refer to our Refund policy.