Delivery Information
Everything about delivery options, tracking and packaging
All our medication is Prescription-Only-Medication (POM-V). We are required to have the original prescription before we can send you the treatment.
If you selected Royal Mail online service (£2.80) at checkout:
Visit our Royal Mail page to create your shipping label or QR code, or to arrange a collection.
If you use 1st or 2nd class stamps, send your prescription to:
Hexpress Healthcare Ltd.
< your order number >
106 Lower Addiscombe Road
Croydon CR0 6AD
We advice you to take a picture of your original prescription before posting it, for your own record.
| Options | Delivery and returns | Costs | Details | Tracked | Signed |
|---|---|---|---|---|---|
| Royal Mail online service | Royal Mail | £2.80 | Arrange a shipping label, QR code, or collection. Delivery to us typically takes 2 days. | ||
| 1st class stamp | Royal Mail | Stamps | Using your own 1st class stamps - Aims to deliver the next working day | ||
| 2nd class stamp | Royal Mail | Stamps | Using your own 2nd class stamps - Aims to deliver in 2 to 3 working days |
After you’ve placed your order, we start preparing your order straight away. Once we receive the original prescription, we will dispatch your order. It should be with you the next working day.
On HealthExpress, we deliver with Royal Mail or UPS to guarantee a fast and efficient delivery service.
| Type | Delivery partner | Fees | Details | Tracked | Signed |
|---|---|---|---|---|---|
| Next-day delivery | Royal Mail | Free | Dispatch on the same day as we receive your prescription | ||
| Pick-up point | UPS | Free | Convenient parcel collection near you |
Once your order has been dispatched, we will send you an email with all the tracking information. Please enter the parcel code below to track your order:
Each order is carefully packaged to protect the product as well as your privacy. Medications are dispatched in a safe box placed inside a standard courier envelope with no mention of the brand HealthExpress or the parcel's contents.
You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication, even unopened boxes, so we are not able to offer refunds once your treatment has been dispatched. However, should you be unable to arrange for your medication to be redelivered, the pharmacy can send your medication to a new address, provided this happens within a 30-day window.
For further details, please refer to our Refund policy.